If a client expresses discomfort with a certain product, what should your initial response be?

When a client expresses discomfort with a certain product, the appropriate initial response is to evaluate their reaction and adjust accordingly. This approach emphasizes the importance of understanding the client's experience and addressing their concerns in a thoughtful manner. By assessing their reaction, you gain valuable insight into whether the discomfort is a common side effect, an allergic reaction, or perhaps due to incorrect usage of the product.

This response allows for a tailored approach, where you can consider factors such as the client's skin type, sensitivity, and the specific ingredients in the product that may be causing discomfort. It positions you to either make recommendations for alternative products or adjustments in use that will better suit the client’s needs, fostering trust and demonstrating your commitment to their skincare journey.

In contrast, simply reassuring them that discomfort is normal might downplay their experience, while advising them to stop using the product could lead to unnecessary discontinuation without understanding the underlying issue. Suggesting they mix it with another product could also complicate the situation without addressing the root cause of the discomfort. Hence, evaluating their reaction is the most prudent and client-centered approach.